It's VA spotlight time again! This one goes to Rebecca.
Rebecca has spent the last 13 years' working alongside top-level Executives based in London. Her wealth of knowledge and experience has helped her when the time came to moving over to virtual assistant based work. Alongside her Sister, Rebecca has set up her own VA business which has allowed her to support and work with a variety of clients, completely virtually!
Rebecca is also a long-standing and loyal Joss Search temp. We count ourselves very lucky to have her!
Here's what Rebecca had to say when it came to her experiences as a VA…
How do you benefit to your clients work life balance?
I have been working with some of my clients for over two years and during that time have taken over many of the day to day tasks of running a small business, from bookkeeping and all accountant related submissions to facilitating all incoming calls and emails. This leaves my clients free to concentrate on growing their business knowing that they are in the hands of a reliable and trustworthy VA who knows and cares about their business.
Tell us an example of when you've gone above and beyond?
This is integral to the job and is not a one-time thing. Every good VA who knows their value and prides themselves on thinking like a business owner and creating a positive impact on the day/week of their client. As a VA, caring for your client is second nature and every task requires an 'above and beyond' approach.
What new systems have you introduced your clients to?
I have set up accounting systems, selected and built relationships with accountants, expensing systems to better monitor spend, located and set up virtual office space and much more!
How do you tailor your skills to the different clients you work with?
Every client is unique and although many of the skills are similar you have to be able to listen to your clients' needs, especially when juggling more than one. I tend to have weekly set times for each client allowing me to focus on them individually. The main skills you need as a VA is FLEXIBILITY. This allows you to apply the knowledge, skills and contacts you have to each client in a way that benefits them most.
What's the most rewarding part about being a VA?
A happy client! I work hard to ensure that my clients are both happy with the work I provide them, but also the relationship I have with them. This work differs from office based work as there is a lot more trust involved in handing over the day to day running of your business. Then of course the ability to work from home allows me more precious time with family and friends. And avoiding the commute means I am much happier when I start my day! In all honesty, then positive mental health aspects of being a VA have changed my life!
What advice would you give to someone who's considering hiring a VA?
It's the best decision you will make! It is a relationship that will take at least a month to 'bed in' if you are looking for a longer term relationship, but getting the right VA really will help you focus on the areas of your business that matter to you. Rather than the mundane day to day that can hold you back from actually growing your business. Go for it!